Frequently Asked Questions
How does the iSpot Connect Service work? / Comment fonctionne le service iSpot Connect ?
The iSpot Connect hotspots use 4G mobile infrastructure to provide internet connectivity. The devices "convert" a mobile data connection into a WiFi hotspot.
How long is the delivery time if I want the iSpot Connect device delivered? / Quel est le délai de livraison si je souhaite que l'appareil iSpot Connect soit livré ?
Normally we ship the iSpot Connect device priority Swiss mail which is an overnight delivery service (business days). However, to ensure receiving the unit on time, please plan on two business days for delivery.
Toutes les commandes reçues et payées avant 14h00 (14h) les jours ouvrables sont expédiées le jour même.
Can I prebook (reserve) an iSpot Connect unit for pickup at Geneva Airport?
Yes you can. If you would like to prepay and reserve an iSpot Connect hotspot for pickup (and dropoff) at Geneva Airport, choose the store pickup option and choose Geneva Airport as the pickup location. This will remove the delivery charge from the order and ensure that you have a hotspot reserved for you on arrival. You can also of course pay directly at the Visitors Desk at the airport without prebooking, but this is on a first come first serve basis and unit availability is not guaranteed.
Can I rent an iSpot Connect hotspot for longer than one month? / Puis-je louer un hotspot iSpot Connect pour une durée supérieure à un mois ?
Yes, we have multi month rental options in the store. Please note that rentals of more than one month are not available at the Geneva Airport pickup point.
Vous trouverez plus d'informations sur nos options de location ici.
How secure is the iSpot Connect mobile hotspot? / Quel est le degré de sécurité du hotspot mobile iSpot Connect ?
Each iSpot Connect hotspot has it's own password (Key) to be able to connect to it using WiFi and all data is encrypted between your device and the iSpot Connect hotspot. This is much more secure that using a public hotspot where anyone connected to the same hotspot can potentially see all the data from everyone connected to that hotspot. You control who else can use your iSpot Connect hotspot.
Can I stream video with the iSpot Connect service? / Puis-je regarder des vidéos en streaming avec le service iSpot Connect ?
Yes, you can with no problem as long as the hotspot has at least a 3G connection to the mobile network. However be aware that if many simultaneous WiFi connections are all streaming video using the same iSpot Connect hotspot, you may not have as smooth of a viewing experience, as with any WiFi hotspot that becomes overloaded.
Can I pickup an iSpot Connect unit at Zürich Airport? / Puis-je récupérer une iSpot Connect à l'aéroport de Zürich ?
Yes, you can. You need to choose the Delivery option and have the unit delivered "Poste Restante" at the Zürich Airport Post Office. On arrival, go to the Zürich Airport post office, show them an ID and they will give you the package including a self addressed stamped envelope for the return of the unit.
Pour plus d'informations sur l'accueil à l'aéroport de Zürich, cliquez ici.
Does the iSpot Connect service work everywhere in Switzerland? / Le service iSpot Connect fonctionne-t-il partout en Suisse ?
Yes, it does, except perhaps in remote uninhabited mountain valleys! If for any reason you are in location where you are not happy with the connection speed, please contact us.